Broking Operations Manager

Broking Operations Manager

About the role 

This newly created role is an amazing and unique opportunity to make an impact; growing an insurance brokerage operation within a tech startup. Superscripts Enterprise team has more than doubled in size over the last six months, and we have plans to continue scaling over the months ahead. 

We are looking for an ambitious, hard-working and self-starting Broking Operations Manager to act as conduit between the broking team and other core internal functions; incl. finance, compliance, and operations, whilst adding maturity to our processing and collaboration with the wider insurance market.

About you

You will be responsible for driving continuous operational improvements through analysing efficacy of current processes and procedures, implementing new methods, and using innovative solutions to resolve broking related business issues and constraints. 

As our first Broking Operations Manager you’ll work closely with the Head of Enterprise to define the ongoing operational strategy for UK and international offices by:

  • Increasing external efficiencies; i.e. in how we deal with partners, clients and underwriters. Key results here would be a reduced sales cycle, increased automation of the ‘placing process,’ onboarding of third party service providers, improvement of Enterprise customer journey, reduced number of mistakes, etc.
  • Increasing internal efficiencies when working with other parts of the business. Key results here could be reduced risk to aged debt, enhanced onboarding process for new starters within the team, fewer processing mistakes and errors, enhanced reporting of MI.
  • Enhancing the speed at which we deliver key policy documents to clients, through assisting with reviewing MRCs and working with the Head of Enterprise and product team to deliver an automated solution. 

In addition, you’ll be a real go-getter, solutions-driven, with a ‘can-do’ attitude and approach to problem-solving


We don’t like to put people into boxes, but it’s safe to say:

  • You’ll have a deep understanding of insurance ‘placing’ and ‘handling’ processes
  • You possess an in-depth operational knowledge of how broking businesses deal with insurers, Lloyd’s and other market functions (incl. Xchanging and PPL).
  • You’ll be knowledgeable of operational and compliance-related requirements for Market Reform Contracts (‘MCRs’), London Premium Advice Notes (‘LPANs’) and Insurance Product Information Documents (‘IPIDs’) etc.
  • You’ll have a background working in a similar role for a Lloyd’s insurance broker
  • You will be hands-on managing and delivering operational and procedural changes in an insurance broking environment
  • Have demonstrable experience working within a team and managing internal stakeholders
  • A hyper-organised, meticulous, unassuming team player! 

It’s beneficial if:

  • You have experience using a CRM system (e.g. Hubspot) would be nice to have, but not essential
  • You worked in other insurance roles

In return, we offer you: 

  • A competitive salary and the ability to grow your career at the UK’s leading Insurtech
  • An amazing team and founders, supportive board and investors
  • 25 days holiday - so there’s plenty of time for work, rest and play
  • Vitality private health and dental insurance
  • Great pension (up to 10% on top of your salary)
  • Cycle to work scheme
  • Latest Apple tech gear
  • Fun, modern and informal office environment with regular team social events
  • Central London location with the best lunch in town (Borough market!)

Or, know someone who would be a perfect fit? Let them know!

Some of your colleagues


180 Borough High St
SE1 London Directions

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