IBA Manager

About the role

We are looking for an experienced IBA Manager to take full ownership of our bordereaux reconciliation processes across both scheme and TOBA business. You will deliver and oversee the full IBA function, ensuring accuracy, compliance, and efficiency within a fast-growing Insurtech environment.

Working closely with a diverse and talented team, you will play a critical role in de-risking complex bordereaux processes, improving cash flow, maintaining regulatory standards, and partnering with our commercial teams to enable sustainable growth.

What you'll get up to:

Own the bordereaux reconciliation process for scheme and TOBA business.
Manage complex bordereaux flows across UK, EU, and London Market carriers.
Collaborate with underwriting and commercial teams to ensure accurate data flow.
Deliver and oversee the full IBA function, including credit control, cash allocation, and insurer & client settlements.
Ensure timely collection and settlement of funds to optimise cash flow.
Maintain accurate and compliant client money records.
Produce and oversee month-end reports.
Provide insights to senior leadership and support decision-making.
Prepare CASS reporting for audit purposes.
Ensure full compliance with FCA guidelines, Client Money rules, and internal controls.
Act as the primary point of contact for internal and external audit queries.
Act as a confident and reliable key point of contact for insurers, brokers, TPAs, and internal stakeholders.
Liaise with London Market participants, Xchanging, and Lloyd’s of London.
Build strong working relationships with non-UK insurance partners and clients.
Use advanced Excel skills to analyse data, validate bordereaux, and streamline processes.
Identify and implement continuous improvement opportunities across the IBA function.

About you:

Strong knowledge of bordereaux processing within the UK and EU markets.
Experience working with London Market processes, including Xchanging.
Exposure to Lloyd’s of London operations and settlement frameworks.
Solid understanding of FCA Client Money Rules (CASS 5).
Experience dealing with non-UK carriers and clients.
Skilled in reconciliation tools (Xero or equivalent).
Proficient with Excel, pivot tables, data validation, reconciliations.
Diligent, accurate, and efficient with excellent attention to detail.
Strong communication skills.
Able to confidently represent the business internally and externally.

In return, we offer you:

A competitive salary and the ability to grow your career
25 days holiday - so there’s plenty of time for work, rest and play
Hybrid way of working for the perfect work / life balance
Vitality private health and dental insurance
Added benefits including competitive pension and salary sacrifice
Access to financial wellbeing platform Mintago
Full access to Spill, our mental health platform
Cycle to work scheme
Fun and modern office environment with regular team social events
City of London location

About Superscript

Insurance should be a smooth ride, not a hop, skip and a jump. That's where we come in.

We’re Superscript, an insurance broker for small businesses, sole-traders, landlords and high-growth tech firms. As the first UK-based insurtech to become a Lloyd’s of London broker, we offer advisory and broking services, alongside a fully self-serve online platform.

Our proprietary machine-learning technology and unique multi-carrier model streamlines service and delivery – regardless of risk complexity, geography or industry.

Do you have proven experience owning the full bordereaux reconciliation process in the London Market? If so, we’d love to connect & explore opportunities where your expertise can make a real impact!