About the role 

We’re looking for an IT Operations Specialist to join Superscript on a 6 month fixed-term contract to take ownership of the day-to-day operation, reliability and continuous improvement of our IT environment.

This is a hands-on role sitting between traditional IT support and IT operations. You’ll help ensure our people have the technology, systems, access and infrastructure they need to do their jobs effectively, while also taking responsibility for the underlying operational processes that keep our IT environment secure, compliant and well maintained.

You’ll work closely with colleagues across Technology, People, Compliance and the wider business, supporting our London, Glasgow and Rotterdam teams and our hybrid workforce.

The role will suit someone who enjoys being both hands-on and proactive, solving problems when they arise, but also looking for ways to prevent them happening in the first place.

What you'll get up to: 

• Manage and maintain company Mac devices throughout their lifecycle, from deployment through to repair, replacement and disposal.

• Manage Mac endpoint configuration ensuring devices remain appropriately configured and compliant.

• Manage Apple Business Manager enrolment and device assignment.

• Maintain accurate IT asset and device inventories.

• Support device patching, operating system compliance and endpoint security requirements.

• Maintain appropriate levels of IT equipment, peripherals and replacement devices.

• Support damaged, lost or stolen device processes.

• Coordinate device returns and ensure devices are securely wiped before reassignment or disposal.

• Support the ongoing improvement of our endpoint management and device lifecycle processes.

• Manage and maintain appropriate user access across core systems and applications.

• Support SSO, SAML and identity integrations where appropriate.

• Support MFA standards and authentication controls.

• Maintain secure emergency / break-glass administrator access.

• Carry out periodic user access reviews and help ensure access remains appropriate as people move roles or leave the business.

• Support IT security incidents and coordinate the technical response where required.

• Support phishing protection, email security and security awareness activity.

• Triage and respond to technical security issues raised by colleagues

• Support the business in maintaining appropriate security controls across its IT environment.

• Administer and maintain office networking, Wi-Fi and UniFi infrastructure.

• Manage ISP and connectivity suppliers and escalate issues where required.

• Monitor IT systems, alerts and operational dashboards to identify and resolve issues proactively.

• Support connectivity across our London, Glasgow, Rotterdam and wider hybrid workforce.

• Help maintain reliable and secure meeting-room technology and room-resource integrations.

• Provide escalation support for more complex IT issues beyond first-line troubleshooting.

• Investigate recurring technical issues and identify opportunities for permanent fixes.

• Work with external vendors and support providers to resolve technical problems.

• Provide technical support for business-critical issues when required.

• Help maintain clear ownership of IT systems, services and suppliers.

• Provide practical guidance to colleagues on the use of company technology and systems.

• Ensure IT issues are documented and appropriately tracked through to resolution.

• Support and, where appropriate, lead IT projects, migrations and platform changes.

• Help introduce new technology and improve existing systems and processes.

• Identify opportunities to simplify, automate and improve IT operations.

• Work collaboratively with stakeholders across the business to understand requirements and deliver practical technology solutions.

• Provide IT operational reporting and updates to management.

• Maintain clear technical documentation and ensure operational knowledge is not dependent on individual team members.

About you:

We’re looking for someone who combines strong technical fundamentals with excellent operational judgement.

You’ll ideally have experience in a similar IT Operations, IT Infrastructure, IT Support or Systems Administration role and be comfortable working across both end-user technology and the underlying IT environment.

• Experience supporting Apple / Mac environments in a business setting.

• Experience with endpoint management tools such as Jamf.

• Experience administering SaaS applications and user access.

• Understanding of SSO, SAML, MFA and identity/access management.

• Experience supporting networking, Wi-Fi and connectivity infrastructure.

• An understanding of endpoint security and device compliance.

• Experience working with IT vendors and third-party technology providers.

• Strong troubleshooting and problem-solving skills.

• Experience maintaining technical documentation, processes and runbooks.

• An understanding of information security and IT compliance frameworks.

• Ideally, exposure to Cyber Essentials / Cyber Essentials Plus and/or ISO 27001.

• A proactive approach to identifying and resolving issues before they become business problems.

• The ability to communicate technical issues clearly to both technical and non-technical colleagues.

In return, we offer you: 

• A competitive salary and the ability to learn & develop your career

• 25 days holiday (Pro rata)

• Hybrid way of working for the perfect work / life balance 

• Vitality private health and dental insurance 

• Added benefits including competitive pension and salary sacrifice 

• Full access to Spill, our mental health platform 

• Cycle to work scheme 

• Fun and modern office environment with regular team social events 

• City of London location